Privacy Policy

Effective Date: 25-08-2026

Welcome to KAHARA KITCHEN PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, browse our products, place an order, contact us, or otherwise use our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website or services:

Personal Information

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Order and purchase details

• Information provided when you contact our customer support

• Any other information you voluntarily provide to us

Payment Information

Payments made through our website may be processed through secure third-party payment gateways. We may receive limited payment-related information necessary to confirm and process your transaction.

We do not intentionally store complete debit card, credit card, banking, UPI, or other sensitive payment credentials on our own servers when such information is processed by third-party payment providers.

Technical Information

When you access our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website pages visited

• Date and time of access

• Referring website or source

• Cookies and similar technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

• To create and process your orders

• To arrange shipping and delivery

• To confirm payments and transactions

• To communicate with you regarding your orders

• To respond to customer enquiries and support requests

• To process returns, refunds, replacements, and other service requests

• To improve our website, products, services, and customer experience

• To detect, investigate, and prevent fraud, unauthorized activity, and security incidents

• To maintain business and transaction records

• To comply with applicable legal, tax, accounting, and regulatory requirements

• To send promotional or marketing communications where permitted and, where required, with your consent

• To enforce our terms, policies, and agreements

3. Legal Compliance and Data Protection

We seek to process personal data in accordance with applicable Indian laws and regulations, including, where applicable:

• Digital Personal Data Protection Act, 2023 (DPDP Act)

• Information Technology Act, 2000

• Applicable rules, regulations, and other legal requirements relating to privacy and data protection

Where required by applicable law, we process personal data based on your consent or another lawful basis.

We take reasonable steps to ensure that personal data is collected and processed only for legitimate and specified purposes.

4. Consent

Where consent is required for processing your personal data, we will obtain consent through appropriate means.

You may withdraw consent for processing that is based on consent by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain information may still need to be retained where required for legal, regulatory, accounting, security, fraud-prevention, or other legitimate purposes.

5. Sharing and Disclosure of Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Payment gateway and payment processing providers

• Courier and logistics partners

• Website hosting and technology service providers

• Customer support and communication service providers

• IT, security, and fraud-prevention service providers

• Professional advisers where necessary

• Government authorities, regulators, courts, or law-enforcement agencies where required by law

Third-party service providers may process personal information only for purposes relevant to the services they provide to us and are expected to maintain appropriate safeguards for such information.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

• Unauthorized processing

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory requirements.

Our general retention periods are as follows:

Order and Transaction Information

Order-related information, including customer name, contact details, billing and shipping information, order history, invoices, and transaction records, may be retained for up to 7 years from the date of the relevant transaction or the end of the customer relationship, whichever is later, or for such longer period where required by applicable law.

Customer Support and Communication Records

Customer enquiries, complaints, and support communications may generally be retained for up to 3 years from the date of the last communication, unless a longer period is required to resolve a dispute or comply with applicable law.

Marketing and Communication Preferences

Marketing-related information and communication preferences may be retained while you remain subscribed to our marketing communications or until you withdraw your consent. Where appropriate, we may retain a record of your preference or withdrawal for compliance and record-keeping purposes.

Website and Technical Logs

Technical information such as security and access logs may generally be retained for up to 12 months, unless a longer period is necessary for security investigations, fraud prevention, legal compliance, or other legitimate purposes.

Legal and Regulatory Records

Certain records may be retained for a longer period where required by applicable tax, accounting, legal, regulatory, dispute-resolution, or law-enforcement requirements.

Once personal data is no longer required for the purposes described above, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and enhance your browsing experience.

Cookies may be used for purposes including:

• Website functionality

• Shopping cart and checkout functionality

• Website analytics

• Security

• Improving website performance

• Understanding customer preferences

• Marketing, where applicable

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, logistics services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

10. Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights relating to your personal data, including the right to:

• Request access to personal information held by us

• Request correction or updating of inaccurate information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Raise a grievance regarding the processing of your personal data

• Request information regarding the processing of your personal data, where applicable

To exercise any applicable privacy rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your personal information.

12. Grievance Officer

In accordance with applicable laws, you may contact our Grievance Officer regarding privacy concerns, complaints, or requests relating to your personal data.

Name: Gokul
Email: grievance@kaharakitchen.com
Phone: +91 8745882463
Address: Second Floor, SF-08, Omaxe Celebration Mall, Sohna Road, Sector 48, Gurugram, Haryana, 122001.

We will review and address grievances within a reasonable timeframe in accordance with applicable laws and regulations.

13. Data Breach and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and address the incident and provide notifications to affected individuals or authorities where required.

14. Cancellation, Returns, and Refunds

Our Cancellation Policy is provided separately from this Privacy Policy for clarity and ease of reference.

For information regarding order cancellation, returns, refunds, replacements, and related procedures, please refer to our dedicated Cancellation Policy and Refund & Return Policy pages available on our website.

15. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, applicable laws, or regulatory requirements.

Any updated version will be published on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

KAHARA KITCHEN PRIVATE LIMITED

Email: info@kaharakitchen.com
Phone: +91 8745882463
Address: Second Floor, SF-08, Omaxe Celebration Mall, Sohna Road, Sector 48, Gurugram, Haryana, 122001.

Website: https://kaharakitchen.com/