Refund & Return Policy

Effective Date: 25-08-2026

Welcome to KAHARA KITCHEN PRIVATE LIMITED. We strive to ensure that you are satisfied with your purchase of our kitchen appliances. This Refund & Return Policy explains the conditions and procedures applicable to returns, replacements, and refunds for products purchased through our website.

1. Return Eligibility

You may request a return if the following conditions are met:

• The product is damaged, defective, or incorrect upon delivery.

• The return request is raised within 7 days from the date of delivery.

• The product is unused and in its original condition.

• The original packaging, accessories, manuals, warranty documents, and invoice are available where applicable.

• The product has not been altered, misused, installed improperly, or physically damaged after delivery.

We reserve the right to reject a return request if the product does not meet the eligibility requirements stated in this policy.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, please contact us within 7 days of delivery.

To help us process your request quickly, you may be required to provide:

• Order number

• Product details

• Description of the issue

• Photographs or videos showing the damage or defect

• Photographs of the product packaging, where applicable

• Other information reasonably required by our support team

Our team may review the information provided and determine whether the product qualifies for a return, replacement, or refund.

3. Non-Returnable Items

The following products may not be eligible for return:

• Products that have been used, installed, or tampered with, except where the issue is a manufacturing defect.

• Products damaged due to misuse, negligence, improper installation, or unauthorized modification.

• Products without their original packaging or with missing accessories or components.

• Products with missing or damaged serial numbers, where applicable.

• Products purchased under clearance or special-sale conditions, unless the product is defective, damaged, or incorrectly supplied.

• Products returned after the applicable return period.

• Products showing signs of normal wear and tear or damage caused after delivery.

4. Return Request Process

To initiate a return request:

1. Contact us at info@kaharakitchen.com within the applicable return period.

2. Provide your order number and product details.

3. Explain the reason for the return.

4. Provide photographs, videos, or other supporting information if requested.

5. Our team will review the request and communicate the next steps.

6. If the return is approved, we may arrange a pickup or provide instructions for returning the product.

All returned products are subject to inspection after receipt.

Submitting a return request does not automatically guarantee approval. The final decision will be based on the applicable terms of this policy and the condition of the returned product.

5. Product Inspection

Once the returned product is received, our team may inspect the product to verify the reported issue and its eligibility for a return, replacement, or refund.

If the product is found to be eligible, we will proceed with the applicable resolution.

If the product does not meet the return conditions, the return request may be rejected and the product may be returned to the customer.

6. Replacement Policy

If a product is confirmed to be damaged, defective, or incorrectly supplied, we may provide a replacement at no additional cost, subject to product availability.

Replacement is subject to:

• Verification of the reported issue

• Successful inspection of the returned product

• Availability of the same product or an appropriate replacement

If the same product is unavailable, we may provide a refund instead of a replacement.

7. Refund Policy

Refunds will be processed after the returned product has been received and inspected and the refund has been approved.

Once approved, the refund will generally be initiated to the original payment method used for the purchase.

Refund Timeframe

Approved refunds are typically processed within 3–5 business days from the date of refund approval.

The time required for the refunded amount to appear in your bank account, card account, or payment account may vary depending on the relevant bank, card issuer, payment gateway, or financial institution.

8. Partial Refunds

In certain circumstances, a partial refund may be considered where:

• The returned product is missing eligible accessories or components.

• The product has been used or damaged after delivery.

• The product is not returned in the condition required under this policy.

Any applicable deduction will be communicated to the customer before the refund is processed, where reasonably possible.

9. Shipping and Return Charges

• Return shipping may be provided at no additional cost where the product is confirmed to be damaged, defective, or incorrectly supplied.

• For returns that are not caused by a product defect, damage, or incorrect fulfillment, applicable return shipping charges may be deducted from the refund amount.

• Original shipping charges, if any, may not be refundable unless required by applicable law or where the return is due to our error or a defective product.

10. Product Availability

Replacement requests are subject to product availability.

If an identical replacement is unavailable, we may offer an alternative resolution, including a refund, depending on the circumstances and applicable terms.

11. Warranty

Certain kitchen appliances may be covered by a manufacturer or seller warranty.

Warranty claims may be subject to separate warranty terms and conditions provided with the product. Warranty coverage may vary depending on the product, manufacturer, defect, and applicable warranty period.

Customers should retain their invoice, warranty documentation, and other relevant purchase records for warranty-related claims.

12. Refund Exceptions

A refund or replacement may not be provided where the product issue is caused by:

• Misuse or negligence

• Improper installation

• Unauthorized repairs or modifications

• Physical damage caused after delivery

• Failure to follow the product’s operating or care instructions

• Normal wear and tear

• Missing components or accessories caused after delivery

• Any other circumstances excluded under the applicable product or warranty terms

13. Order Cancellation

Our cancellation terms are provided separately under our dedicated Cancellation Policy.

Please refer to the Cancellation Policy page for information regarding cancellation of orders before or after dispatch.

14. Policy Changes

KAHARA KITCHEN PRIVATE LIMITED may update or modify this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

Any updated version will be published on this page with a revised Effective Date.

We recommend reviewing this policy periodically for the latest information.

15. Contact Us

For return requests, replacement requests, refund-related questions, or other concerns regarding this policy, please contact us:

KAHARA KITCHEN PRIVATE LIMITED

Email: info@kaharakitchen.com
Phone: +91 8745882463
Address: Second Floor, SF-08, Omaxe Celebration Mall, Sohna Road, Sector 48, Gurugram, Haryana, 122001.

Website: https://kaharakitchen.com/