Cancellation Policy

Effective Date: 25-08-2026

Welcome to KAHARA KITCHEN PRIVATE LIMITED. We understand that customers may sometimes need to cancel an order after placing it. This Cancellation Policy explains the conditions and procedures applicable to order cancellations made through our website.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request a cancellation, please contact us as soon as possible at info@kaharakitchen.com with your order number and relevant order details.

Cancellation requests are subject to the status of the order at the time the request is received.

2. Cancellation Before Dispatch

If your cancellation request is received before the order has been dispatched, we will make reasonable efforts to cancel the order.

If the cancellation is successfully processed, any eligible refund will be initiated to the original payment method used for the purchase.

Approved refunds are generally processed within 3–5 business days from the date of cancellation approval. The time taken for the amount to reflect in your bank account, card account, or payment account may vary depending on your bank, card issuer, payment gateway, or financial institution.

3. Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel the order through our cancellation process.

If the customer no longer wishes to receive an order that has already been dispatched, the customer may contact our support team for assistance. Depending on the circumstances, the customer may be required to accept delivery and follow the applicable Refund & Return Policy.

Return shipping charges or other applicable deductions may apply where permitted under our policies and applicable law.

4. Cancellation After Delivery

Orders cannot be cancelled after they have been successfully delivered.

If the delivered product is damaged, defective, incorrect, or otherwise eligible for return, the customer may submit a return or replacement request in accordance with our Refund & Return Policy.

Customers should raise eligible return requests within the applicable return period specified in that policy.

5. Cancellation by KAHARA KITCHEN

KAHARA KITCHEN PRIVATE LIMITED reserves the right to cancel an order in certain circumstances, including but not limited to:

• Product unavailability or inventory issues.

• Incorrect or incomplete product information or pricing.

• Errors in product listings or website information.

• Suspected fraudulent, unauthorized, or suspicious transactions.

• Inability to verify customer or order information.

• Delivery restrictions or serviceability issues.

• Failure of payment authorization.

• Technical errors or system-related issues.

• Circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, an eligible refund will generally be initiated to the original payment method.

6. Cancellation Due to Pricing or Listing Errors

Although we make reasonable efforts to maintain accurate product information, prices, descriptions, availability, and other details on our website, errors may occasionally occur.

If an order has been placed based on an incorrect price, product detail, or other material listing error, we may cancel the order.

Where payment has already been received for an order cancelled for such a reason, the eligible amount will generally be refunded to the original payment method.

7. Promotional and Discounted Orders

Orders placed using promotional offers, coupons, discounts, or special pricing may be subject to additional terms.

Cancellation of an order may result in the loss of promotional benefits or discounts associated with that order.

Where a promotional order is cancelled, any refund will be processed in accordance with the applicable promotional terms and this Cancellation Policy.

8. Refund Following Cancellation

Where a cancellation is approved and a refund is applicable:

• The refund will generally be made to the original payment method.

• Refund processing will generally begin within 3–5 business days after cancellation approval.

• The time taken for the refund to appear in the customer’s account depends on the relevant bank, card issuer, payment gateway, or financial institution.

• Any deductions permitted under applicable law or the relevant terms may be applied before the refund is processed.

9. How to Request Cancellation

To request cancellation of an order:

1. Contact us at info@kaharakitchen.com as soon as possible.

2. Provide your order number.

3. Provide the name and details of the product ordered.

4. Clearly state that you wish to cancel the order.

5. Provide any additional information reasonably requested by our support team.

6. Wait for confirmation from our team regarding the cancellation status.

A cancellation request is not considered approved until confirmation is provided by KAHARA KITCHEN PRIVATE LIMITED.

10. Cancellation Request Processing

We will make reasonable efforts to process cancellation requests received within the eligible period.

However, because orders may be processed, packed, or dispatched quickly, submitting a cancellation request does not guarantee that the order can be cancelled.

The order status at the time we receive and process the cancellation request will determine whether cancellation is possible.

11. Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately with the relevant order numbers.

We will attempt to cancel duplicate orders that have not yet been dispatched.

If a duplicate order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure after delivery.

12. Payment Gateway and Bank Processing

KAHARA KITCHEN PRIVATE LIMITED is not responsible for delays caused by banks, card issuers, payment gateways, or other financial institutions after a refund has been initiated.

Once the refund has been successfully processed from our end, the time taken for the amount to reach the customer’s account may depend on the relevant payment provider.

13. Cancellation and Return Policy

Cancellation and returns are separate processes.

• Cancellation: Applies primarily to orders that have not yet been dispatched.

• Return: Applies to eligible products after delivery, subject to the terms of our Refund & Return Policy.

For damaged, defective, or incorrect products received after delivery, please refer to our Refund & Return Policy.

14. Exceptions

Certain orders or products may be subject to specific cancellation conditions due to their nature, availability, promotional terms, or other applicable restrictions.

Where such special conditions apply, they may be communicated to the customer at the time of purchase or through the relevant product or order information.

Nothing in this policy is intended to limit any rights available to customers under applicable law.

15. Policy Changes

KAHARA KITCHEN PRIVATE LIMITED may update or modify this Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

Any updated version will be published on this page with a revised Effective Date.

Customers are encouraged to review this policy periodically for the latest information.

16. Contact Us

For order cancellation requests or questions regarding this Cancellation Policy, please contact us:

KAHARA KITCHEN PRIVATE LIMITED

Email: info@kaharakitchen.com
Phone: +91 8745882463
Address: Second Floor, SF-08, Omaxe Celebration Mall, Sohna Road, Sector 48, Gurugram, Haryana, 122001.

Website: https://kaharakitchen.com/